Returns
We offer refunds for any items you’re not completely happy with, providing you return it to us in perfect unused, unwashed and sellable condition within 30 days of the date you received it.
- All items must be returned in their original packaging and with the original labels/tags still attached.
- You will be responsible for paying for your own shipping costs for returning your items unless it is faulty.
- Returns lost in the post are not the responsibility of R design Company so we recommend you return items using a tracked service.
- Please be very careful when trying products on as we will not be able to arrange an exchange or refund if the product is returned with any smell, marks, stains, makeup or hairs on.
To begin the returns process please email info@rdesign.company
Be sure to add "Return" to the subject line.
- 𝐇𝐨𝐰 𝐥𝐨𝐧𝐠 𝐰𝐢𝐥𝐥 𝐦𝐲 𝐫𝐞𝐭𝐮𝐫𝐧 𝐭𝐚𝐤𝐞 𝐭𝐨 𝐩𝐫𝐨𝐜𝐞𝐬𝐬?
We aim to process all returns within 14 days of us receiving the goods back in our studio, however in some busy periods this may take longer. We will do our best to process them as soon as possible for you.
- Faulty items
If you received a faulty or incorrect item, please accept our apologies for any inconvenience it may cause. Please inform us within 14 days from receipt of the item and we will rectify the issue as quickly as possible.
Please email Info@rdesign.company providing images of the item.